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1. Sales force automation including lead management, contact management and opportunity management.
2. Inventory management including product catalogs, vendor management, price books, sales, purchase orders and invoices.
3. Dashboards and customizable reports with key metrics and report folders.
4. Customer support using trouble tickets, online knowledge base and customer self service.
5. Activity and Calendar management to track recurring events, calls , share calendars, meetings, notes, To-Dos, mail notifications and activity history.
6. Custom modules such as list views, currency integration, pick list, etc.
7. Marketing automation such as campaign management, mass mailing, mail merge templates, email extension and integration with email client.
8. Plug ins and extensions for Microsoft Outlook and Microsoft Office.
9. Security management of user profiles, roles, user management, groups and access control at organizational level.