- Manage the entire CRM lifecycle from prospecting to closing a deal with CRM tools and reports that assist in identifying future revenue opportunities.
- Customer profile history with the ability to share information along with incident resolution data, case studies and FAQs.
- Proactive reporting will enhance your team’s ability to meet business targets consistently.
- You can manage sales appointments and access information across mobile devices.
- Map customers and leads with specific campaigns that optimize your sales and boost revenue.
- With real time update to customer service metrics through dashboards and reports, managers can analyze customer service data to identify areas for improvement.
- Configurable dashboards allow you to setup and modify key performance indicators to display in formats of your choice.
- Every interaction over phone, email or web is followed up by tracking case assignments and escalations to ensure all customer issues are resolved.