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XJ Help Desk

XJ Help Desk

1.0.1

Availability: In stock

$75 $150
This is a professional solution for support and request management for any e commerce business based on magento e-commerce platform.
Publish Date : 13-04-15
Compatibile Versions: Magento CE 1.7.x, 1.8.x, 1.9.x

Offer

    • Purchasing this item will earn you 75 reward points (Reward points $4) !
    • $8 Reward Points discount on bulk puchase of 3 extensions!

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$75 $150

Details

Helpdesk is a professional solution for issues and support request management for any e-commerce business based onMagento e-commerce platform. Accept tickets via email, contact form or customer account page 24 hours per day and 7 day per week. With Helpdesk you can easily link tickets with corresponding orders in order to make support process more efficient. The extension is designed to put your customer service in good order, and it offers all the crucial means for achieving this goal. With the extension, you can make sure that every single inquiry is taken care of timely, and no aspect is omitted or lost.

Features

  • Customer can create a ticket via contact us form.
  • Customer can attach files.
  • Admin can allow a customer to select a department and priority of a ticket in the form.
  • Customer create a ticket or reply to a ticket.
  • Admin see the list of tickets from customer account.
  • Customer can submit a ticket from Customer My account.
  • Admin can see list of tickets and assign ticket to another departments.
  • Admin can see ticket history.
  • Admin can add internal comment to ticket.

Customer Reviews

5 Item(s)

per page
Great Extension Review by John
Quality
Price
Value
Really helped me alot to develop my project. (Posted on 6/1/2015)
Great Support from Team Review by Carter
Price
Value
Quality
I really like this team for their support. (Posted on 5/27/2015)
Good extension Review by Harsh
Quality
Price
Value
This extension made my site even better after integration. (Posted on 4/30/2015)
Helpful extension. Review by Parket
Quality
Price
Value
This is really helpful to make site more effective. I like the way they supported in integration. (Posted on 4/23/2015)
Great Functionality for Help Desk. Review by David
Value
Quality
Price
Great extensions with a great functionality. (Posted on 4/14/2015)

5 Item(s)

per page

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3 Reasons To Choose

  • Free updates for 6 months

    Get benefit of the latest updates in the extension till 6 months

  • Best Code Quality

    This extension is developed by Magento Certified developer who follows Magento code architecture, seperated HTML/CSS/JS and Tested internaly with mentioned magento versions.

  • Out Standing Support

    Our team is providing support withing 48hours and provide your satisfactory solutions